SHIPPING POLICY
Regimental is committed to ensuring a reliable and timely delivery service through carefully selected international courier partners.
Order Processing
Once your order has been placed, you will receive a confirmation email.
Orders are generally processed within 2–3 business days.
Orders placed during weekends or public holidays will be processed starting from the next business day.
Once your order has been shipped, you will receive a second email containing shipping details and tracking information.
Delivery Times
Estimated delivery time is approximately 5–10 business days.
Delivery times may vary depending on the destination, peak periods, or logistical circumstances beyond our direct control.
Shipping Costs
Shipping is free on all orders.
No additional charges will apply upon delivery: any customs duties or import taxes are already included.
Tracking Information
All shipments include a tracking number.
You may track your order through the link provided via email.
Liability
While we strive to meet the estimated delivery times, we cannot be held responsible for delays caused by:
- force majeure events
- adverse weather conditions
- courier operational or logistical disruptions
Customer Support
For any information regarding your order:
[email protected]
RETURN POLICY
Our goal is to provide a transparent shopping experience consistent with the brand’s standards.
Right of Withdrawal
In accordance with applicable regulations, returns may be requested within 30 days from the delivery date.
Requests must be submitted via email to:
[email protected]
Return Conditions
To be accepted, returned items must meet the following conditions:
- item must be intact, unused, and in perfect condition
- original packaging must be included
- return must be previously authorized
- shipment must be traceable
We reserve the right to refuse returns that do not comply with these requirements.
Return Procedure
- Contact us specifying your order number and reason for return
- Wait for return instructions and the return address
- Ship the item within 14 days from our confirmation
The customer is responsible for the shipment until it is received at our warehouse.
Refunds
Once the returned item has been received and inspected, the refund will be processed within 14 days using the original payment method.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Non-Returnable Items
The following items cannot be returned:
- personal or hygiene-related products
- customized or made-to-order items
- products damaged after delivery
Damaged or Incorrect Items
Any issues must be reported within 48 hours of delivery, including photographic documentation.
TERMS & CONDITIONS
Overview
This website is operated by Regimental Srl.
Access to and use of this website imply acceptance of these Terms and Conditions.
Use of the Service
Users agree to use the website in compliance with applicable laws and refrain from any activity that may compromise its functionality.
Products
All products are offered subject to availability.
We reserve the right to modify or discontinue the sale of any item without prior notice.
Prices
Prices may change at any time without prior notice.
Accuracy of Information
We strive to keep all information up to date; however, we cannot guarantee the absence of errors or omissions.
Limitation of Liability
Regimental shall not be held liable for any indirect damages resulting from the use of the website or the purchase of products.
Governing Law
These Terms and Conditions are governed and interpreted in accordance with Italian law, without prejudice to consumer rights provided under applicable European regulations.
Amendments
We reserve the right to update or modify these Terms and Conditions at any time.
Contact
For any inquiries:
[email protected]
