{"id":6205,"date":"2022-12-15T14:05:27","date_gmt":"2022-12-15T13:05:27","guid":{"rendered":"https:\/\/www.maisonregimental.com\/terms-and-conditions\/"},"modified":"2026-05-22T18:09:33","modified_gmt":"2026-05-22T16:09:33","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.maisonregimental.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p><strong>SHIPPING POLICY<\/strong><\/p>\n<p>Regimental is committed to ensuring a reliable and timely delivery service through carefully selected international courier partners.<\/p>\n<p><strong>Order Processing<\/strong><\/p>\n<p>Once your order has been placed, you will receive a confirmation email.<br \/>\nOrders are generally processed within 2\u20133 business days.<\/p>\n<p>Orders placed during weekends or public holidays will be processed starting from the next business day.<\/p>\n<p>Once your order has been shipped, you will receive a second email containing shipping details and tracking information.<\/p>\n<p><strong>Delivery Times<\/strong><\/p>\n<p>Estimated delivery time is approximately 5\u201310 business days.<\/p>\n<p>Delivery times may vary depending on the destination, peak periods, or logistical circumstances beyond our direct control.<\/p>\n<p><strong>Shipping Costs<\/strong><\/p>\n<p>Shipping is free on all orders.<\/p>\n<p>No additional charges will apply upon delivery: any customs duties or import taxes are already included.<\/p>\n<p><strong>Tracking Information<\/strong><\/p>\n<p>All shipments include a tracking number.<br \/>\nYou may track your order through the link provided via email.<\/p>\n<p><strong>Liability<\/strong><\/p>\n<p>While we strive to meet the estimated delivery times, we cannot be held responsible for delays caused by:<\/p>\n<ul>\n<li>force majeure events<\/li>\n<li>adverse weather conditions<\/li>\n<li>courier operational or logistical disruptions<\/li>\n<\/ul>\n<p><strong>Customer Support<\/strong><\/p>\n<p>For any information regarding your order:<br \/>\n<a href=\"mailto:customercare@maisonregimental.com\">customercare@maisonregimental.com<\/a><\/p>\n<p><strong>RETURN POLICY<\/strong><\/p>\n<p>Our goal is to provide a transparent shopping experience consistent with the brand\u2019s standards.<\/p>\n<p><strong>Right of Withdrawal<\/strong><\/p>\n<p>In accordance with applicable regulations, returns may be requested within 30 days from the delivery date.<\/p>\n<p>Requests must be submitted via email to:<br \/>\n<a href=\"mailto:customercare@maisonregimental.com\">customercare@maisonregimental.com<\/a><\/p>\n<p><strong>Return Conditions<\/strong><\/p>\n<p>To be accepted, returned items must meet the following conditions:<\/p>\n<ul>\n<li>item must be intact, unused, and in perfect condition<\/li>\n<li>original packaging must be included<\/li>\n<li>return must be previously authorized<\/li>\n<li>shipment must be traceable<\/li>\n<\/ul>\n<p>We reserve the right to refuse returns that do not comply with these requirements.<\/p>\n<p><strong>Return Procedure<\/strong><\/p>\n<ol>\n<li>Contact us specifying your order number and reason for return<\/li>\n<li>Wait for return instructions and the return address<\/li>\n<li>Ship the item within 14 days from our confirmation<\/li>\n<\/ol>\n<p>The customer is responsible for the shipment until it is received at our warehouse.<\/p>\n<p><strong>Refunds<\/strong><\/p>\n<p>Once the returned item has been received and inspected, the refund will be processed within 14 days using the original payment method.<\/p>\n<p><strong>Return Shipping Costs<\/strong><\/p>\n<p>Return shipping costs are the responsibility of the customer.<\/p>\n<p><strong>Non-Returnable Items<\/strong><\/p>\n<p>The following items cannot be returned:<\/p>\n<ul>\n<li>personal or hygiene-related products<\/li>\n<li>customized or made-to-order items<\/li>\n<li>products damaged after delivery<\/li>\n<\/ul>\n<p><strong>Damaged or Incorrect Items<\/strong><\/p>\n<p>Any issues must be reported within 48 hours of delivery, including photographic documentation.<\/p>\n<p><strong>TERMS &amp; CONDITIONS<\/strong><\/p>\n<p><strong>Overview<\/strong><\/p>\n<p>This website is operated by Regimental Srl.<br \/>\nAccess to and use of this website imply acceptance of these Terms and Conditions.<\/p>\n<p><strong>Use of the Service<\/strong><\/p>\n<p>Users agree to use the website in compliance with applicable laws and refrain from any activity that may compromise its functionality.<\/p>\n<p><strong>Products<\/strong><\/p>\n<p>All products are offered subject to availability.<br \/>\nWe reserve the right to modify or discontinue the sale of any item without prior notice.<\/p>\n<p><strong>Prices<\/strong><\/p>\n<p>Prices may change at any time without prior notice.<\/p>\n<p><strong>Accuracy of Information<\/strong><\/p>\n<p>We strive to keep all information up to date; however, we cannot guarantee the absence of errors or omissions.<\/p>\n<p><strong>Limitation of Liability<\/strong><\/p>\n<p>Regimental shall not be held liable for any indirect damages resulting from the use of the website or the purchase of products.<\/p>\n<p><strong>Governing Law<\/strong><\/p>\n<p>These Terms and Conditions are governed and interpreted in accordance with Italian law, without prejudice to consumer rights provided under applicable European regulations.<\/p>\n<p><strong>Amendments<\/strong><\/p>\n<p>We reserve the right to update or modify these Terms and Conditions at any time.<\/p>\n<p><strong>Contact<\/strong><\/p>\n<p>For any inquiries:<br \/>\n<a href=\"mailto:customercare@maisonregimental.com\">customercare@maisonregimental.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SHIPPING POLICY Regimental is committed to ensuring a reliable and timely delivery service through carefully selected international courier partners. Order Processing Once your order has been placed, you will receive a confirmation email. Orders are generally processed within 2\u20133 business days. Orders placed during weekends or public holidays will be processed starting from the next &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.maisonregimental.com\/en\/terms-and-conditions\/\" class=\"more-link\">Read More <span class=\"screen-reader-text\"> &#8220;Terms and Conditions&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-6205","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions | Regimental Milano<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.maisonregimental.com\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions | Regimental Milano\" \/>\n<meta property=\"og:description\" content=\"SHIPPING POLICY Regimental is committed to ensuring a reliable and timely delivery service through carefully selected international courier partners. 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